We start by discussing your challenges and needs over a call. You can give us a try with our 7-day trial, and subscribe if you’re satisfied. When you subscribe to our plans, you get access to Asana, where you submit your design requests with project details like target audience, brand guidelines, etc. Our team creates initial designs and revises them based on your feedback until you're happy with the final design.

We aim to complete all design requests within a 12 to 48-hour window. However, complex tasks may require longer. Before work begins, we'll share the anticipated timeline for each task to maintain transparency and set clear expectations.

A Pool Subscription lets two people share one plan, splitting the cost while getting full access to all our services. Available across our plans—Starter, Pro, and Plus—it’s designed to help small businesses, startups, and freelancers get high-quality creative services at a more affordable price. This option is ideal for business owners, freelancers, friends, or colleagues who want to team up and share resources. You’ll need to bring your own partner for this subscription. To find out how Pool Subscription works for you.

You and your partner can decide how to split the cost based on your needs—whether it's 50/50 or any other proportion that works for you. We charge the full subscription amount, and it’s up to both of you to settle the payment between yourselves. Once paid, both users get full access to all services.

Yes, you own all rights to the final designs created for you by Cueball Creatives. Once the designs are approved and delivered, they become your exclusive property.

If the final design doesn’t meet your expectations, feel free to ask for changes until you’re happy with it. In the rare case that you’re still not satisfied with the design, we'll start our dispute resolution process to sort out the problem and ensure your satisfaction.